GENERAL
We as the brand DES ANGES (DES ANGES sole proprietorship), are registered at the Chamber of Commerce under both names as a business and a brand. Address: Dorpsstraat 120, 6456 AG Bingelrade, Netherlands. COC number: 87253801. Accessible through email during business days from 9AM to 7PM CEST. For contact information please see our contact page. When placing an order through www.des-anges.com, you agree to our terms and conditions as a business and a shop.
TERMS OF USE & AGREEMENTS
Welcome to the DES ANGES shop. Please review the following basic terms that govern your use of, and purchase of, products from our site. Please note that your use of our site constitutes your agreement to follow and be bound by those terms (the “Agreement”).
CHANGES TO OUT TERMS AND CONDITIONS
We may, from time to time, change the terms that govern your use of our Site. Your use of our Site following any such change constitutes your agreement to follow and be bound by the terms as changed. We may change, move or delete portions of, or may add to, our Site from time to time.
DELIVERY
Purchased items will be dispatched within 1 – 3 weeks. In some cases it can take longer than expected. If this is the case we will send you an update on this. For pre-orders there’s a different delivery time, this will be mentioned with the relevant item on the website.
PRICES, SHIPPING & HANDLING CHARGES
SHIPPING COSTS
The Netherlands – Free shipping
Zone 1 – € 9,30 (free shipping over €99)
Britain, Denmark, Germany, Finland, France, Britian, Ireland, Italy, Luxembourg, Austria, Poland, Portugal, Spain, Sweden
Zone 2 – € 12,00 (free shipping over €99)
Aland Islands, Albania, andorra, Belarus, Bosnia and Herzegovina, Bulgaria, Cyprus, Estonia, Greece, Hungary, Kosovo, Croatie, Latvia, Lithuania , Macedonia, Malta, Moldova, Monaco, Montenegro, Norway, Romania, San Marino, Serbia, Slovenia, Slovakia, Czech Republic, Turkey, Vatican, Switzerland
Zone 3 – € 19,25 (free shipping over €250)
Afghanistan, Algeria, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Azerbaijan, Bahamas, Bahrain, Bangladesh, Bermuda, Bhutan, Bolivia, Bonaire, Botswana, Brazil, Brunei, Burkina Faso, Burundi, Cambodia, Canada, Central African Republic, Chile, China, Columbia, Comoros, Congo, Cook Islands, Costa Rica, Cuba, Curaçao , Dominican Republic, Ecuador, Egypt, El Salvador, Ethiopia, Gambia, Georgia, Ghana, Grenada, Guatemala, Honduras, HongKong, Iceland, India, Indonesia, Iraq, Iran, Israel, Ivory Coast, Jamaica, Japan, Jordan, Cameroon, Kazakhstan, Kenya, Kuwait, Laos, Lebanon, Liberia, Libya, Madagascar, Maldives, Malaysia, Morocco, Mexico, Mongolia, Namibia, Nepal, New Zealand, Nigeria, Oman, Pakistan, Palestine, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Polynesia, Puerto Rico, Qatar, Russia, Saudi Arabia, Senegal, Singapore, Sudan, Suriname, Syria, Taiwan, Tanzania, Thailand, Tunisia, Ukraine, Uzbekistan, Venezuela, United Arab Emirates, United States, Vietnam, Zambia, Zimbabwe, South Africa, South-Korea
You can also choose to have your item sent insured up to 500 euros. This will be shown to you at checkout.
All European orders are included VAT and duties. There will not be any additional costs. The fees for international orders outside of Europe do not include custom fees and additional taxes, we cannot be held responsible for any additional charges.
Please note that the delivery times are estimates, we cannot always guarantee delivery dates. DES ANGES aims to process orders as soon as possible. You will always receive a Track&Trace code.
SIZING OF OUR PRODUCTS
DES ANGES items are measured with standard European sizing.
If you have any questions, please contact us via support@des-anges.com.
PAYMENT OF ORDERS
DES ANGES accepts the following forms of payment for online purchases:
– Visa
– Visa Electron
– IDEAL
– MasterCard
– Maestro
– American Express
– Paypal
– Bancontact
– Giropay
Our Online Boutique uses industry-standard Secure Sockets Layer (SSL) encryption where your payment details are collected. This protects the confidentiality of your credit card information while it’s transmitted over the internet.
We do not store your credit card information. To protect your credit card details we ask that you re-enter your credit card information for each transaction.
Please note that your billing address must match the address on your credit/debit card statement. At this time, we do not accept gift cards.
PRODUCT AVAILABILITY
Although availability may be indicated on the Site, we cannot guarantee product availability and products, nonetheless, may not be available for immediate delivery. We reserve the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products or to cancel any order. If there is any revision, discontinuance, or cessation, we may, in our discretion, ship products which have substantially similar functionality and specifications to the products ordered or cancel your order.
RETURN POLICY
Our return policy entitles you to return the product for any reason within 14 days counting from the day you received the items. You can open the package and check the contents. However, the items can only be returned when they are completely unused and sent in the original packaging, double boxed. You can return an item by sending an email via contact@des-anges.com. You will receive a return form, fill it in and send it back to the relevant address. Instructions are provided in the return form. Customers are charged for the return fees
SITE CONTENTS
Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this Site (collectively, the “Contents”) are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by DES ANGES. The Site as a whole is protected by copyright and trade dress, all worldwide rights, titles and interests in and to which are owned by DES ANGES.
The Contents of our Site, and the Site as a whole, are intended solely for personal, noncommercial (other than for the purchase of merchandise from our site) use by the users of our Site. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Contents, the Site, or any related software.
DESIGN
All product designs are made by DES ANGES.
The website is designed by DES ANGES and built by DES ANGES and Maidani Creative Studio. All photography rights are reserved by DES ANGES.
User comments, feedback, postcards and other submissions
All comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to DES ANGES on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, “Comments”) shall be and remain DES ANGES property. Such disclosure, submission or offer of any Comments shall constitute an assignment to DES ANGES of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Thus, DES ANGES will own exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. Alzúarr is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to user any compensation for any Comments; or (3) to respond to any user Comments.
You agree that no Comments submitted by you to the Site will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s). You further agree that no Comments submitted by you to the Site will be or contain libelous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any Comments you make.
You agree that DES ANGES may use and/or disclose information about your demographics and use of the Site in any manner that does not reveal your identity. By participating in Site sweepstakes, contests, promotions, and/or requesting promotional information or product updates, you agree that Alzúarr may use your information for marketing and promotional purposes.
DISCLAIMER
THIS SITE AND ALL CONTENTS OF THE SITE ARE PROVIDED ON AN “AS IS” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. YOU ACKNOWLEDGE, BY YOUR USE OF THE SITE, THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK, THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF OUR SITE, AND THAT ALZUARR SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND RELATED TO YOUR USE OF THIS SITE. INACCURACY DISCLAIMER
LIABILITY
DES ANGES is not liable for any damages directly or indirectly, after the delivery by any cause whatsoever caused to the buyer at the buyer’s business, to family buyers, to others or to property of third parties. If it is established that the seller could be held liable for any damage, liability is capped at the order of the order and never more than € 200 in total. DES ANGES is not liable for the non-availability of permanent www.des-anges.com or for technical or electronic errors on the site.
INDEMNIFICATION
You agree to defend, indemnify and hold DES ANGES harmless from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of the Site or DES ANGES product.
MISCELLANEOUS
Unless otherwise specified and except to the extent DES ANGES products are offered for sale in the Netherlands through this Site, this Site and the Contents thereof are displayed solely for the purpose of promoting Alzúarr products and services available in The Netherlands and select foreign markets. This Site is controlled and operated by DES ANGES from its office in Maastricht, The Netherlands.
This Agreement shall be construed in accordance with the laws of the Netherlands, without regard to any conflict of law provisions. Any dispute arising under this Agreement shall be resolved exclusively by the state and federal courts of the The Netherlands.
TERMINATION
This Agreement is effective unless and until terminated by either you or DES ANGES. You may terminate this Agreement at any time. DES ANGES also may terminate this Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Site, if in DES ANGES sole discretion you fail to comply with any term or provision of this Agreement. Upon any termination of this Agreement by either you or , you must promptly destroy all materials downloaded or otherwise obtained from this Site, as well as all copies of such materials, whether made under the terms of this Agreement or otherwise.
REFUNDS
Refunds will be credited back to the card originally used for payment within 30 days. Also, please note that – depending on the payment platform – it can take up to 30 days for the money to be on your account.
Please note that the shipping costs are not refunded, unless your products are faulty.
The original shipping charges will not be refunded. If the item doesn’t fit well you can exchange it for the right size. We will ship the right size to you for free (worldwide).
You will be notified by email once your return has been received and processed.